Technical Support

Transcend United Technologies is committed to world-class customer service not only during the sales and install process,  but also after a project is completed.  We work under strict service level agreements so that our customers know what to expect and can feel confident that their systems will work as planned.

Transcend United offers first year warranty service and on-going maintenance packages that allow our customers the flexibility to choose from a hands-on or hands-off approach. We can literally take care of everything including product upgrades and day-to-day support.  For the more technically savvy,  we offer a lower-cost option where the customer takes more of the support in house. A Transcend United Account Executive will work with customers to determine which package is right for each circumstance.

Transcend United has both field and remote support technicians and our service group can be reached 24 x 7.

When a service incident is brought to our attention we work with our customers to code the incident according to severity: Red, Yellow or Green.

Our team takes incident codes and service levels very seriously; every employee within Transcend United is measured on how they perform against customer service level agreements.  

Live Session Support

After-Hours Support

Our service desk is staffed during standard business hours.  We have an after-hours answering service to ensure that you can reach a Transcend United certified technician 24 x 7.