VoIP Telephony

Transcend United Technologies has unparalleled expertise in  unified communications (UC) solutions that enable companies of any size to seamlessly integrate all communications-voice, data, messaging-with their business processes. Independent of device or location.  In addition, Transcend United's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. Transcend United continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership.

Build your business on the performance and reliability of Pure IP communications

Across industries, companies of all sizes are embracing unified communications—the integrated delivery of voice, data and video—to accomplish four critical goals:

• Improve employee productivity by transforming the way people communicate
• Integrate the communication system into business processes
• Deliver communications services with superior reliability and availability
• Reduce capital and operating expenditures

High-Performance Pure IP Communications

Breakthrough unified communications solutions that can help you achieve all of these goals, and more. Our market-leading Pure IP solutions redefine the traditional phone system to offer:

• Extremely high levels of scalability, reliability and availability that meet the needs of global enterprises and small and medium businesses
  
• Exceptional ease of installation, management and use
• Accessibility by mobile users, transferring the full productivity of their office environment to their mobile phones
• Lower total cost of ownership

One network, countless benefits

A distributed architecture provides a single image system for business sites spanning any geography. It’s the foundation of our Pure IP solution: easy to use and maintain, and a catalyst for productivity gains.

Transcend United's unified communications solutions offer complete feature transparency across your enterprise. Gone are the days of multiple PBXs and separate systems for voicemail, automated attendant and Automatic Call Distribution. With the UC system, the phone system is distributed, the voice applications are integrated, and the management interface is best in class.

Unbeatable reliability and value

Transcend United's distributed software architecture and innovative product design provide enterprise-class reliability and scalability for businesses of every size—from ten users to tens of thousands. No matter what the size of your deployment, you can expect reliability that exceeds the most stringent measure of availability commonly
used today —“five 9s,” or 99.999 percent— while enjoying low cost of ownership and streamlined, centralized management.

But a communications solution is more than just an architecture. It complements its technology and design leadership with equal strengths in ease of use, customer service and support, and an exceptional commitment to customer satisfaction. Our entire business is focused on delighting customers at every step, from initial consultations, through installation and deployment, to ongoing use and system expansion.

End-to-end solutions for every business

IP Voice Switches: Highly reliable, intelligent Voice Switches meet the communications needs of headquarters, regional and branch offices supporting both IP phones and analog devices. Reliability is further increased by adding a spare voice switch to your system. If a Voice Switch fails, or is isolated by a network fault, IP phones served by that switch will automatically re-associate with the spare switch, thereby ensuring continued service to telephone users.

IP Telephones: Transcend United offers a wide range of ergonomically designed, intuitive telephones with rich, superior sound quality. The IP Telephones are automatically configured when added to the network, eliminating time-consuming manual installation.

System Management: Your entire phone system can be centrally managed from a single browser-based interface.

System Monitor: A System Monitor ensures a high level of voice quality by continuously monitoring your network, allowing you to proactively address performance issues before they affect network reliability.

Office Anywhere: Whether they are in the office or on the road, end users can direct calls to any phone of any type, and use desktop applications as if they were sitting at their desks.

Contact Center and Converged Conferencing: Transcend United offers solutions for call centers ranging from entry-level, for those requiring basic functionality, to formal contact centers requiring more in-depth, full featured options.